FAQ
Quick Help for Common Questions
About SCC & Our Services
Q1: Who is SCC Food Service Equipment Division?
We are a trusted Malaysian supplier of professional kitchen equipment, representing world-leading brands like Bunn, TurboChef, Gold Medal, and more. With over 40 years of industry experience, we provide end-to-end solutions — from consultation to installation and after-sales service.
Q2: Why should I choose SCC over other kitchen equipment suppliers?
We’re an authorised distributor, so you get 100% genuine products with full manufacturer warranties. Our team offers expert guidance, custom recommendations, and reliable after-sales support.
Q3: Do you provide nationwide delivery in Malaysia?
Yes, we supply kitchen equipment to businesses across Malaysia, including Kuala Lumpur, Selangor, Penang, Johor, and East Malaysia.
Brand & Product-Specific Questions
Q4: Where can I buy a Bunn coffee maker in Malaysia?
SCC is the authorised Bunn distributor in Malaysia, supplying coffee brewers, grinders, and hot beverage systems for cafés, hotels, and restaurants.
Q5: What is the difference between a TurboChef oven and a convection oven?
TurboChef ovens cook food up to 12 times faster than traditional convection ovens by combining rapid air impingement, microwave, and radiant heat — perfect for high-volume, quick-service kitchens.
Q6: What equipment does Gold Medal offer?
Gold Medal specialises in concession equipment such as popcorn machines, cotton candy makers, nacho warmers, and other snack preparation tools.
Buying & Usage
Q7: How do I choose the right oven for my restaurant or café?
Consider your menu type, cooking volume, kitchen space, and speed requirements. Our experts can recommend the ideal model — from TurboChef for speed to convection ovens for bulk baking.
Q8: Do you provide equipment installation?
Yes, we offer professional installation and staff training for all our kitchen equipment.
Q9: Can I get a customised kitchen equipment package?
Absolutely. We tailor solutions based on your business concept, space, and budget.
Q10: Do you provide delivery across Malaysia?
Yes, we offer delivery services to most locations across Malaysia. Delivery fees and lead times may vary depending on your location and the size of your order.
Q11: Do you sell refurbished kitchen equipment?
No, we only provide brand new euipments.
Maintenance & Support
Q12: Do you offer after-sales service and repairs?
Yes, SCC provides warranty support, preventive maintenance, and repairs using genuine parts.
Q13: How often should I service my commercial kitchen equipment?
Most equipment should be serviced every 3–6 months to maintain efficiency, prevent breakdowns, and extend lifespan.
Q14: Can SCC provide spare parts for my equipment?
Yes, as an authorised distributor, we stock genuine spare parts for all the brands we carry.
New Business Owners
Q15: What kitchen equipment do I need to start a café?
Essential items include a commercial coffee machine, grinder, ovens, refrigerators, and food prep equipment. We can create a full start-up package for you.
Q16: Can you recommend the best oven for a bakery?
Absolutely! Our team can guide you in choosing the right oven based on your bakery’s size, production volume, and budget. Popular options include convection ovens for even baking, deck ovens for artisan bread, and rotary ovens for high-volume production.
Q17: Does SCC help with equipment financing?
We can connect you with financing partners to help you spread out your investment cost.